Privacy Policy

Here at Made Simply Perfect we understand the importance of protecting and respecting your privacy.  We are committed to acting in accordance with General Data Protection Regulation (GDPR).

Our below privacy policy will explain how we collect, use & store your personal data. Please read the following carefully to understand our policy and practices regarding your personal data and how it will be treated by us.

For the Data Protection Act 1998 (“the Act”) the data controller is Made Simply Perfect Ltd whose registered office is at Brocks Cottage, Felton, Morpeth, Northumberland, NE65 9EL (“We”).

All enquiries concerning our use or storage of data should be sent to info@madesimplyperfect.co.uk.

The information we may collect from you,

In delivering our services we may collect and process the following data about you,

Information that you provide us.

This information about you that you give us by filling in forms on our site www.madesimplyperfect.co.uk or by corresponding with us by phone, e-mail or otherwise. It includes information you provide to Made Simply Perfect Ltd when you register to use our site, place an order, sign up to an email newsletter or enter any of our competitions. The information you give us may include your name, address, e-mail address and phone number. Note: We do not hold any Credit/Debit Card details. Information passed between our site and our payment provider PayPal’s secure systems is encrypted.

Should you contact us, we may keep a record of that correspondence;

We may ask you to complete surveys that we use for research purposes although you do not have to respond to them;

Details of transactions you carry out through our site and of the fulfilment of any contract between us;

Details of your visits to our site and the resources that you access.

Information we collect about you.

With each of your visits to our site we will automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Information we receive from other sources.

This is information we receive working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Cookies

Cookies are small encrypted text files that are sent to your browser from the websites you visit and are stored on your device.

We use cookies to better understand how users are navigating to and through our site and to provide you with useful additional functionality. You can choose to accept or decline cookies. If you do not wish us to store cookies on your device, then please visit this link: http://www.aboutcookies.org/default.aspx? page=2 which will give you detailed instructions on how to disable and delete cookies in your browser settings.

We use the following types of cookies on the website:

Session Cookies

These are temporary cookies that remain until you leave our web site or close the browser window. We use these to carry information across pages of our web site and in some cases, to prevent data from needing to be re-entered into forms.

Analytic Cookies

We additionally make use of analytical cookies through Google Analytics. These cookies help us compile anonymous statistics that allow us to understand how visitors are using our web site, which pages are being visited, and help us improve it and its content. These cookies do not identify visitors personally.

Our use of Google Analytics will set the following cookies on your device (information taken from http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html)

__utma:

This cookie is typically written to the browser upon the first visit to your site from that web browser, and is used to determine unique visitors to a site and is updated with each page view

__utmb:

This cookie is used to establish and continue a user session with your site. When viewing a page, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written, and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals.

__utmc:

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether to establish a new session for the user.

__utmz:

This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation and is updated with each page view.

Google offers an opt-out tool available at https://tools.google.com/dlpage/gaoptout which allows you to opt out of all their Analytics tracking for all web sites as an add-on to most popular browsers

Our website also carries embedded ‘share’ buttons to enable users of the site to easily share articles with their friends through several popular social networks. These sites may also set cookies when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third-party website for more information about these cookies.

http://twitter.com/privacy

http://www.facebook.com/about/privacy

https://www.facebook.com/policies/cookies/

To read more about cookies, what they mean, what they can be used for and why we have made this statement, please visit http://www.aboutcookies.org.

We may amend this policy in line with future changes in legislation or best practice.

Where we store your data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our securely and internally. Where we have provided you (or where you have chosen) a password, user ID or PIN which enables you to access certain parts of our site, you are responsible for keeping this password, user ID or PIN confidential. We ask you not to share a password, user ID or PIN with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk. Once We have received your information we will use strict procedures and security features to prevent unauthorised access.

Where your data has been obtained during our consultation meetings, this information will be taken by an authorised member of Made Simply Perfect Ltd, and express permission will be asked of you.  Permission to record all relevant and required information for us to complete our contractual obligations to you.  This will be held by Made Simply Perfect during the period of said contract.  Following that contract term, we will delete information no longer considered relevant or required by the business.  We will retain your name and contact details so that we can keep you updated on our products and services in the future.  You will always be offered a clear “opt out / unsubscribe” from these updates.

How we use the information you have provided us,

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  • Where we need to perform the contract, we have entered with you.
  • Where we need to comply with a legal obligation.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We use information held about you in the following ways:

To ensure that content from our web site is presented in the most effective manner for you and for your computer;

To provide you with information, products or services that you request from us or which we feel may interest you;

To allow you to participate in interactive features of our service where you choose to do so;

To notify you about changes to our service;

To analyse information about our users to identify their potential preferences.

The situations in which we will process your personal information are listed below:

  • to provide you with information about other goods and services we offer that are like those that you have already purchased or enquired about;
  • to provide you, with information about goods or services we feel may interest you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

We may disclose your personal information only to members of Made Simply Perfect, and our preferred delivery partner.  This is again limited to only relevant and required information needed to honour our contractual obligations to you.

We will sell or share your data with any third party outside Made Simply Perfect Ltd for direct marketing, but we may from time to time provide you with information about goods and services which we feel may be of interest to you.

We will keep some of your details on file for a period of 6 years from the date of your last contact with us to simplify any future registration.  Only relevant and required information.  So, no payment or account details will be kept beyond the contract period.

Sharing your information with Third Parties

We may have to share your data with third parties, including third-party service providers

Selected third parties including:

  • analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • Couriers including but not limited to: DPD Group: They process name, address, email address and telephone number details only to enable them to deliver customer parcels.
  • Feefo: To process any review you give on Made Simply Perfect service and products.
  • Trustpilot: To process any review you give on Made Simply Perfect service and products.
  • Google: To improve and optimisation of our website.
  • PayPal: to process payment of any retail order you make with us.

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

Your Rights,

You have the right to request us not to use your details for providing you with information about the goods and services provided by our group (other than information which you have specifically requested). You can also notify us by contacting us at Made Simply Perfect Ltd, Brocks Cottage, Felton, Morpeth, Northumberland, NE65 9EL or by email at info@madesimplyperfect.co.uk.

Our site may contain links to and from our partners’ and affiliates’ websites. If you follow a link to their sites, please note that these sites have their own privacy policy and that we cannot accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these sites.

The Act gives you various rights including the right to access information held about you. Your right to access can be exercised in accordance with the Act.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, please contact us at info@madesimplyperfect.co.uk