Wedding & Events | Terms & Conditions

The Contract

This contract is between the client & Made Simply Perfect Ltd. It covers the provision of hired items and services (i.e. floristry) described in the quote.

The date of your wedding or event, will be listed as the Due Date of the invoice. Please make sure we have this date correctly as this will be the date of delivery unless otherwise agreed (i.e. setup is arranged the day prior to wedding date).

A booking is confirmed when the client has paid Made Simply Perfect Ltd the required deposit payment to secure booking. By paying this payment, the client is accepting the Terms & Conditions set out in the document, regardless of return of the contract. Confirmation of the order must be made in writing, either by letter or email from the client to Made Simply Perfect Ltd. The prices stated on the quote are valid for 30 days after the quote is dated.  Once booking is confirmed and deposit is received, prices quoted are secured.

Payment Terms

Once an order has been placed & confirmed in writing to Made Simply Perfect Ltd, the following applies:

1st payment: £200 deposit to secure booking (Non-refundable if booking cancelled). If quote includes items from our hire range, this £200 acts as a security deposit for all hired goods and is refunded back to the client following their wedding once all hired goods are collected and conditions are checked.  Any item not returned or damaged, replacement value will be deducted from security deposit before returned to client.

2^nd Payment: Full Payment on order due 8 weeks before wedding date

Or

1^st Payment: 20% Deposit of the total value of the clients order (Stationery only orders)

2nd payment: The remaining balance of the stationery order is due prior to delivery of order to the client.

Cancellations

If a client wishes to cancel their order, they must do so in writing, either by letter or email. The order is cancelled once Made Simply Perfect Ltd has received the confirmation and responded to confirm so.  If the event is cancelled up to 8 weeks before the scheduled event date, the remaining balance is payable.

ALL 1st payments are non-refundable (1st payments are based on the agreed amount at time of booking to secure your wedding date)

Changes to Order

Changes can be made to the order in terms of content up until 2 months before the clients wedding date.  Any changes requested must be done so in writing either via letter or email and agreed before changes can be made.  Made Simply Perfect Ltd cannot guarantee that they will be able to provide any product, if the client wishes to change their order. All products are subject to availability but will advise this at the point the request is made and offer alternatives that may be available.

If the second payment has been made before the required date (8 weeks prior to the wedding/event) and any change request from the client are received in terms of content of order Made Simply Perfect Ltd can agree or not at their discretion.  Any changes agreed within this time frame that effects the total payment made will either be refunded following wedding date if items are decreased or an invoice created for the difference if additional items added.

If a change of date is required, we cannot guarantee that we can change your booking to another date, especially during peak season. Change of date may incur an admin charge.  Made Simply Perfect Ltd will advise client if change of date request can be agreed or not at time of request.

Failure to Pay

If the payment is not made within the timescales detailed above, on the invoice or otherwise, this will breach the contract. Made Simply Perfect Ltd will treat the contract as at an end.  If Made Simply Perfect Ltd treats the contract at an end, any payments made to that date, shall be retained. Any balance will also be payable immediately to Made Simply Perfect Ltd.  Made Simply Perfect Ltd is therefore entitled to reallocate stock without informing the client, should the contract be treated as at an end.

This clause is without prejudice to Made Simply Perfect Ltd’s rights to claim damages from the client in respect of any loss suffered by Made Simply Perfect Ltd.

Damaged, Broken or Lost Items

Damaged items will remain the property of Made Simply Perfect Ltd and a replacement charge will be invoiced to you, the client, for any product that is returned to us damaged.

Lost items will be invoiced to you the client to replace the items.  Any items that are retained by the client will be charged a daily rate for each item per day until the product is returned to Made Simply Perfect Ltd.  Any deductions for damaged or lost items will be deducted from the £100 security deposit and if over that value an invoice will be raised for the difference which is payable within 7 days of invoice date.  Any item that may have been damaged, broken or lost prior to your wedding or event will be substituted with a similar item should a replacement not be found in time.

Props & Decorations

All props and decorations are provided for hire. These items are not for sale or to be kept by the client, unless otherwise stated.  Made Simply Perfect Ltd reserve the right to use the most suitable hire items in place of any items in case of loss, damage or breakages.  Due to the nature of vintage props, these may not be perfect i.e. crates may be worn.  Made Simply Perfect Ltd reserve the right to style the hire items how we see fit in accordance to the brief set out/ detailed in the invoice.

Colour matching

We endeavour to match as closely to your specified colour as possible. In cases where the exact colour match is not possible, we will match as closely as possible.

Collection/Return only service

Props are available the day before and to be returned the day after the wedding/event unless otherwise stated/ agreed. All hire items must be returned & any loss or breakages must be reported. All hire items must be packaged carefully, and this is the responsibility of the client, so items do not get broken in transit. A suitable time for collect and return will be arranging approximately a week beforehand.

Delivery/Collection Fee

The delivery & collection fee covers the mileage to get to and from venues and all basic set up. Any additional set up fee will be stated on your invoice.

Hire Items for Florists

Upon request the items are available for other florists to arrange flowers in prior to your wedding date. Each booking is dealt with as an isolated case due to availability of hire items.

Flowers

Flowers quoted for, may be subject to change depending on availability – clients will be informed of any changes, if appropriate.  If, on the day of the event flowers need to be substituted due to quality, Made Simply Perfect Ltd reserves the right to make these changes and substitutions without consultation.

Once flowers are delivered/collected and set up, as arranged between Made Simply Perfect Ltd and the client, these are no longer the responsibility of Made Simply Perfect Ltd but of the person taking delivery of them/the client. This includes when set up, prior to the day of the wedding has been requested.  Made Simply Perfect Ltd are not responsible for any issues arising from heating or air conditioning on the fresh flowers.  All fresh flowers are the clients to keep. Please ensure that ALL hire items are left.

Quotations

All quotations are valid for 30 days from date of issue and will be sent by email. Made Simply Perfect Ltd reserve the right to change prices after this period.  All design concepts are copyright of Made Simply Perfect Ltd, use of these designs without approval of Made Simply Perfect Ltd will incur charges.

The prices charged are for a daily rate only, unless otherwise stated or agreed. Items can be hired for longer periods and must be agreed with Made Simply Perfect Ltd in writing.

Emails and telephone contact

As no two days are the same at Made Simply Perfect Ltd we do not have set and specific office hours. We aim to reply to all emails and questions as soon as possible. However, during peak season, and weekends Made Simply Perfect Ltd has little or no access to emails due to the location of venues across the north east. Please be mindful of this, and we will aim to respond as soon as we can.

Adverse weather conditions

Made Simply Perfect Ltd do not hold any responsibility for adverse weather conditions effecting access to any venue. Made Simply Perfect Ltd will give every attempt to get to the venue only when it is deemed safe for its staff. Made Simply Perfect Ltd cannot be held responsible for ‘Acts of God’ (Fire, flood etc), labour disputes, failure of electricity supply and any other unforeseeable circumstance that prevent the promise of its services.

Made Simply Perfect Ltd reserve the rights to review and update the Terms and Conditions periodically.