Wedding & Events | Terms & Conditions

The Contract

This contract is between the client & Made Simply Perfect Ltd. It covers the provision of hired items and services (i.e. floristry) described in the quote.

The date of your wedding or event, will be listed as the Due Date of the invoice. Please make sure we have this date correctly as this will be the date of delivery unless otherwise agreed (i.e. setup is arranged the day prior to wedding date).

A booking is confirmed when the client has paid Made Simply Perfect Ltd the required deposit payment to secure booking. By paying this payment, the client is accepting the Terms & Conditions set out in the document, regardless of return of the contract. Confirmation of the order must be made in writing, either by letter or email from the client to Made Simply Perfect Ltd. The prices stated on the quote are valid for 30 days after the quote is dated.  Once booking is confirmed and deposit is received, prices quoted are secured.

Payment Terms

Once an order has been placed & confirmed in writing to Made Simply Perfect Ltd, the following applies:

1st payment: £100 deposit to secure booking (Non-refundable if booking cancelled) if quote includes items from our hire range.  This £100 acts as a security deposit for all hired goods and is refunded back to the client following their wedding once all hired goods are collected and conditions are checked.  Any item not returned or damaged, replacement value will be deducted from security deposit before returned to client.

2nd Payment: Full Payment on order due 28 days before wedding date


1st Payment: 20% Deposit of the total value of the client order (Stationery & Floristry only orders)

2nd payment: The remaining balance of the order is due 28 days prior to wedding date or for Stationery orders, prior to delivery of stationery to the client.


If a client wishes to cancel their order, they must do so in writing, either by letter or email. The order is cancelled once Made Simply Perfect Ltd has received the confirmation and responded to confirm so.  If the event is cancelled up to 6 weeks before the scheduled event date, the remaining balance is payable.

ALL 1st payments are non-refundable (1st payments are based on the agreed amount at time of booking to secure your wedding date)

Changes to Order

Changes can be made to the order in terms of content up until 2 months before the clients wedding date.  Any changes requested must be done so in writing either via letter or email and agreed before changes can be made.  Made Simply Perfect Ltd cannot guarantee that they will be able to provide any product, if the client wishes to change their order. All products are subject to availability but will advise this at the point the request is made and offer alternatives that may be available.

If the second payment has been made before the required date (28 days prior to the wedding/event) and any change request from the client are received in terms of content of order Made Simply Perfect Ltd can agree or not at their discretion.  Any changes agreed within this timeframe that effects the total payment made will either be refunded following wedding date if items are decreased or an invoice created for the difference if additional items added.

If a change of date is required, we cannot guarantee that we can change your booking to another date, especially during peak season. Change of date may incur an admin charge.  Made Simply Perfect Ltd will advise client if change of date request can be agreed or not at time of request.

Failure to Pay

If the payment is not made within the timescales detailed above, on the invoice or otherwise, this will breach the contract. Made Simply Perfect Ltd will treat the contract as at an end.  If Made Simply Perfect Ltd treats the contract at an end, any payments made to that date, shall be retained. Any balance will also be payable immediately to Made Simply Perfect Ltd.  Made Simply Perfect Ltd is therefore entitled to reallocate stock without informing the client, should the contract be treated as at an end.

This clause is without prejudice to Made Simply Perfect Ltd’s rights to claim damages from the client in respect of any loss suffered by Made Simply Perfect Ltd.

Damaged, Broken or Lost Items

Damaged items will remain the property of Made Simply Perfect Ltd and a replacement charge will be invoiced to you, the client, for any product that is returned to us damaged.

Lost items will be invoiced to you the client to replace the items.  Any items that are retained by the client will be charged a daily rate for each item per day until the product is returned to Made Simply Perfect Ltd.  Any deductions for damaged or lost items will be deducted from the £100 security deposit and if over that value an invoice will be raised for the difference which is payable within 7 days of invoice date.  Any item that may have been damaged, broken or lost prior to your wedding or event will be substituted with a similar item should a replacement not be found in time.

Props & Decorations

All props and decorations are provided for hire. These items are not for sale or to be kept by the client, unless otherwise stated.  Made Simply Perfect Ltd reserve the right to use the most suitable hire items in place of any items in case of loss, damage or breakages.  Due to the nature of vintage props, these may not be perfect i.e. crates may be worn.  Made Simply Perfect Ltd reserve the right to style the hire items how we see fit in accordance to the brief set out/ detailed in the invoice.

Colour matching

We endeavour to match as closely to your specified colour as possible. In cases where the exact colour match is not possible, we will match as closely as possible.

Collection/Return only service

Props are available the day before and to be returned the day after the wedding/event unless otherwise stated/ agreed. All hire items must be returned & any loss or breakages must be reported. All hire items must be packaged carefully, and this is the responsibility of the client, so items do not get broken in transit. A suitable time for collect and return will be arranging approximately a week beforehand.

Delivery/Collection Fee

The delivery & collection fee covers the mileage to get to and from venues and all basic set up. Any additional set up fee will be stated on your invoice.

Hire Items for Florists

Upon request the items are available for other florists to arrange flowers in prior to your wedding date. Each booking is dealt with as an isolated case due to availability of hire items.


Flowers quoted for, may be subject to change depending on availability – clients will be informed of any changes. if appropriate.  If, on the day of the event flowers need to be substituted due to quality, Made Simply Perfect Ltd reserves the right to make these changes and substitutions without consultation.

Once flowers are delivered/collected and set up, as arranged between Made Simply Perfect Ltd and the client, these are no longer the responsibility of Made Simply Perfect Ltd but of the person taking delivery of them/the client. This includes when set up, prior to the day of the wedding has been requested.  Made Simply Perfect Ltd are not responsible for any issues arising from heating or air conditioning on the fresh flowers.  All fresh flowers are the clients to keep. Please ensure that ALL hire items are left.


All quotations are valid for 30 days from date of issue and will be sent by email. Made Simply Perfect Ltd reserve the right to change prices after this period.  All design concepts are copyright of Made Simply Perfect Ltd, use of these designs without approval of Made Simply Perfect Ltd will incur charges.

The prices charged are for a daily rate only, unless otherwise stated or agreed. Items can be hired for longer periods and must be agreed with Made Simply Perfect Ltd in writing.

Emails and telephone contact

As no two days are the same at Made Simply Perfect Ltd we do not have set and specific office hours. We aim to reply to all emails and questions as soon as possible. However, during peak season, and weekends Made Simply Perfect Ltd has little or no access to emails due to the location of venues across the north east. Please be mindful of this, and we will aim to respond as soon as we can.

Adverse weather conditions

Made Simply Perfect Ltd do not hold any responsibility for adverse weather conditions effecting access to any venue. Made Simply Perfect Ltd will give every attempt to get to the venue only when it is deemed safe for its staff. Made Simply Perfect Ltd cannot be held responsible for ‘Acts of God’ (Fire, flood etc), labour disputes, failure of electricity supply and any other unforeseeable circumstance that prevent the promise of its services.

Made Simply Perfect Ltd reserve the rights to review and update the Terms and Conditions periodically.

Gift Hamper Sales | Terms & Conditions

1.Make a contract with us

1.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods to you and provide you with a full refund, without giving any reason. At the moment when the goods are despatched, a contract will be made between you and us.

1.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will refund your order, and there will be no contract between us.

1.3 Images of goods on this website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours of our goods that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

1.4 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

1.5 This contract is covered by English law.

1.6 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

1.7 Under the Licensing Act 2003 it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18. By placing an order, which includes alcohol, with us, you are confirming that you, and the recipient (if the order is a gift) are legally able to purchase alcohol AND over the age of 18.

  1. How to place order

2.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01670 336 101.

2.2 You will be required to pay for the goods in full at the time of ordering.

2.3 We use secure payment facilities [PayPal Checkout] for online purchases.

2.4 All prices quoted on our website are in UK pounds.

2.5 Most orders are dispatched within one working day of your order being received.

2.6 Orders are not dispatched on non-working days (Saturdays, Sundays and Bank Holidays).

2.7 For bespoke items, a 50% deposit payment is required to secure your order and balance will be due once order is completed and ready for despatch.

  1. Delivery & Carriage Charges

3.1 The price of goods include free UK economy delivery.

3.2 Free UK economy delivery on purchased goods which is normally within 3-5 working days; however, in peak periods, additional delays can occur. We recommend that if your goods are required urgently to contact us via email or telephone and we will do our utmost to meet your requirement but cannot guarantee. This service is not applicable for handmade stationery or Floral Arrangements for Weddings & Events and a standard 10 working day delivery will occur unless otherwise agreed.

3.3 All deliveries require a signature.

3.4 Goods that are required for a specific date of delivery must be communicated to us via email info@madesimplyperfect.co.uk or telephone on 01670 336 101.

3.5 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

3.6 Disposal of packing materials is your responsibility.

3.7 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.

3.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

3.9 Please check the goods on delivery – any goods found to be missing or damaged should be notified to us within 24 hours.  This is to aid us in investigating any possible loss or damage in transit with our delivery partner.  This is a request only and does not negate from your rights as a consumer. 

3.10 If the goods are lost or damaged in transit, please let us know within 24 hours.

3.11 Sometimes, for reasons beyond our control our courier may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we cannot be responsible where this causes a delay or failure in delivering your goods.

  1. Cancellation and Returns

4.1 This policy does not apply to goods ordered by businesses, or the following goods which are exempt from the right to cancel.
Any goods which have been personalised or modified to your specification, and any perishable food & drink products (goods which are liable to deteriorate or expire rapidly).

4.2 Subject to 4.1., you can cancel your contract at any time up to 14 calendar days after the day of delivery. To do this, please e-mail or write to us. We are unable to process refunds until the goods have been received in undamaged condition, in their original undamaged packaging.

4.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

4.4 If you cancel, you must return the goods within 14 days of cancellation, at your own expense. You must ensure that the goods are packaged adequately to protect against damage, as you are responsible for the safe return.  Where the packaging forms part of the purchased product (for example a gift hamper) you must also include the original packaging with your return. 

4.5 We will refund all monies paid to us by you within 7 days of, less any costs due under this contract.

4.6 Business customers may not cancel an order without our mutual agreement.

This cancellation policy does not affect your legal rights. Please contact us within 24 hours for returns in the event that the goods arrive damaged.

  1. Goods Damaged in Transit / Faulty / Lost

5.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this makes the identification of the issue faster. If the goods were damaged in transit and we require the goods returned, we will reimburse the return costs up to the cost of the delivery method you selected on purchase, if we have asked you to return the goods. Please do not return the goods without contacting us first and getting confirmation that we require you to return them.

5.2 If we request you to return the goods, you must return the goods within 7 days, complete with the original packaging to us. You must ensure that the goods are packaged adequately to protect against damage, as you are responsible for the safe return.

5.3 If, on inspection the goods are not faulty, we will not refund your postage. You may request that we re-send them to you, however you will be required to cover our reasonable postage costs.

  1. Liability

6.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

6.2 We do not accept liability for any consequential loss of profit or indirect losses.

  1. Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Customers.

7.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and / or re-stocking charges.

7.2 Claims for missing or damaged items must be made within 24 hours of delivery.