TERMS AND CONDITIONS

  1. Make a contract with us

1.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods to you and provide you with a full refund, without giving any reason. At the moment when the goods are despatched, a contract will be made between you and us.

1.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will refund your order, and there will be no contract between us.

1.3 Images of goods on this website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours of our goods that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

1.4 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

1.5 This contract is covered by English law.

1.6 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

1.7 Under the Licensing Act 2003 it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18. By placing an order, which includes alcohol, with us, you are confirming that you, and the recipient (if the order is a gift) are legally able to purchase alcohol AND over the age of 18.

  1. How to place order

2.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01670 336 101.

2.2 You will be required to pay for the goods in full at the time of ordering.

2.3 We use secure payment facilities [PayPal Checkout] for online purchases.

2.4 All prices quoted on our website are in UK pounds.

2.5 Most orders are dispatched within one working day of your order being received.

2.6 Orders are not dispatched on non-working days (Saturdays, Sundays and Bank Holidays).

2.7 For bespoke items, a 50% deposit payment is required to secure your order and balance will be due once order is completed and ready for despatch.

2.8 In the case of Wedding & Events where final numbers are an estimate, a 50% deposit payment will secure your order and once confirmation of numbers are received balance will be required and order will be progressed.

  1. Delivery & Carriage Charges

3.1 The price of goods include free UK economy delivery.

3.2 Free UK economy delivery on purchased goods which is normally within 3-5 working days; however, in peak periods, additional delays can occur. We recommend that if your goods are required urgently to contact us via email or telephone and we will do our utmost to meet your requirement but cannot guarantee. This service is not applicable for handmade stationery or Floral Arrangements for Weddings & Events and a standard 10 working day delivery will occur unless otherwise agreed.

3.3 All deliveries require a signature.

3.4 Goods that are required for a specific date of delivery must be communicated to us via email enquiries@madesimplyperfect.co.uk or telephone on 01670 336 101.

3.5 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

3.6 Disposal of packing materials is your responsibility.

3.7 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.

3.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

3.9 Please check the goods on delivery – any goods found to be missing or damaged should be notified to us within 24 hours.

3.10 If the goods are lost or damaged in transit, please let us know within 24 hours.

3.11 Sometimes, for reasons beyond our control our courier may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we cannot be responsible where this causes a delay or failure in delivering your goods.

  1. Cancellation and Returns

4.1 This policy does not apply to goods ordered by businesses, or the following goods which are exempt from the right to cancel.
Any goods which have been personalized or modified to your specification, and any goods which contain food items.

4.2 Subject to 4.1., you can cancel your contract at any time up to 14 working days after the day of dispatch. To do this, please e-mail or write to us. We are unable to process refunds until the goods have been received in undamaged condition, in their original undamaged packaging.

4.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

4.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage, as you are responsible for the safe return.

4.5 We will refund all monies paid to us by you within 7 days of, less any costs due under this contract.

4.6 Business customers may not cancel an order without our mutual agreement.

This cancellation policy does not affect your legal rights. Please contact us within 24 hours for returns in the event that the goods arrive damaged.

  1. Goods Damaged in Transit / Faulty / Lost

5.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this makes the identification of the issue faster. If the goods were damaged in transit and we require the goods returned, we will reimburse the return costs up to the cost of the delivery method you selected on purchase, if we have asked you to return the goods. Please do not return the goods without contacting us first and getting confirmation that we require you to return them.

5.2 If we request you to return the goods, you must return the goods within 7 days, complete with the original packaging to us. You must ensure that the goods are packaged adequately to protect against damage, as you are responsible for the safe return.

5.3 If, on inspection the goods are not faulty, we will not refund your postage. You may request that we re-send them to you, however you will be required to cover our reasonable postage costs.

  1. Liability

6.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

6.2 We do not accept liability for any consequential loss of profit or indirect losses.

  1. Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Customers.

7.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and / or re-stocking charges.

7.2 Claims for missing or damaged items must be made within 24 hours of delivery.

 

Terms & Conditions (Weddings & Occasions Hire)

  1. General Conditions: We shall make our best efforts to supply you with the goods requested and agreed at the time of booking. All goods for hire remain the property of Simply Perfect. Prices quoted are for the agreed length of hire period only. Subsequent days will be charged at a daily rate unless a special agreement has been arranged prior to the event between Simply Perfect and the Hirer. Any amendment to this agreement must be made in writing and sent by recorded delivery to Simply Perfect at the address below.
  2. Booking: On Booking we require a £100.00 deposit, which will be fully refundable subject to return & inspection of goods, to compensate for any damages or cancellations made. The full balance must be paid 14 days prior to your event this is additional to the £100.00 security deposit. For last minute bookings the balance and deposit must be paid in full at the time of booking. Deposit’s or full payments can me made via Bank Transfer or Paypal, We also accept cheques made payable to: Mrs Susan Heslop. All cheques must be cleared prior to your event. Once we receive your payment you will receive written confirmation of your order.
  3. Cancellations: All cancellations must be made in writing to Simply Perfect and sent by recorded delivery to the address below. Any deposits paid will remain the property of Simply Perfect, as stated in our Booking terms.
  4. Prices: Prices & availability of products are subject to change without notice, however once a Deposit has been received; the price quoted will not change unless changes are made and agreed following request of the hirer.
  5. Hire Period: Hire is for the agreed period only as at the time of booking (with a day either side for collection and returns) where orders are being collected from ourselves. It’s the hirers’ responsibility to ensure the used linen is packed up and boxes & sealed ready for collection by us (or the agreed courier service). If we/the courier come to collect goods and find they are not ready or been misplaced, and have to rebook or collect then this will be charged from the £100.00 fee paid at the time of booking.
  6. Risk of Goods: The risk of goods will pass onto you immediately once delivery or collection of the goods have been received. It is your responsibility to ensure that the goods are fully covered by insurance with regards to theft, damage, and public liability. Misplaced and damaged hired goods will be charged at their full replacement value, and no substitute item will be accepted by Simply Perfect. Simply Perfect reserves the right to also charge the hirer loss of profit on the hired goods. Linen may be returned soiled, however any permanent stains or damages to chair covers & sashes such as Red wine, ink, pulls in the fabric and burns will attract a £10.00 replacement charge for each damaged chair cover or overlay and £2.50 per sash. Sashes must be folded before sending back to Simply Perfect. The chair covers must be placed in the boxes provided and folded to the best of the hirer’s ability. The security deposit will be returned when all hired items are returned, counted, checked & cleaned. This will take up to ten days after the event. Simply Perfect reserves the rights to refuse the use of Chair Covers for outdoor purposes.
  7. Liability: Simply Perfect will not be responsible for injury or damage to persons or property however sustained arising from any goods under hire. The hirer will be responsible for ensuring the chair covers and sashes are fitted correctly to prevent any injury.
  8. Fitting/Sizes: It is the hirers’ responsibility to confirm that the Chair Cover Hired fit’s the chair required for usage.

Rights Reserved: Any failure by us to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of our rights.

Terms and conditions definitions:
The “contract” is the document or documents that set out these conditions and all other details about your agreement with us.
“We” and “us” and “owner” and “our” mean the seller/supplier of the goods.
“You” or “your” or “Hirer” means the hirer of the goods.
The “goods” mean all goods to be hired to you from us.
The “Recipient” means the person, firm, company, corporation or public authority to which the goods are delivered, when it is not you.

Address: Simply Perfect, Brocks Cottage, Felton, Morpeth, Northumberland, NE65 9EL

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Postage/Delivery

Free UK economy delivery on purchased goods which is normally within 3-5 working days; however, in peak periods, additional delays can occur. We recommend that if your goods are required urgently to contact us via email or telephone and we will do our utmost to meet your requirement but cannot guarantee. This service is not applicable for handmade stationery or Floral Arrangements for Weddings & Events and the standard 10 working day delivery will occur unless otherwise agreed.

For Wedding & Event Hire where set up is not required, delivery will be made the day prior to the event and will be collected the day following unless otherwise agreed. Set up is included in the cost of the hired goods if Venue is with a 50 mile radius. Anything out side of this area will incur a £25.00 set up fee.

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Returns (Covered in T&C’s above)

  1. Cancellation and Returns

4.1 This policy does not apply to goods ordered by businesses, or the following goods which are exempt from the right to cancel.
Any goods which have been personalized or modified to your specification, and any goods which contain food items.

4.2 Subject to 4.1., you can cancel your contract at any time up to 14 working days after the day of dispatch. To do this, please e-mail or write to us. We are unable to process refunds until the goods have been received in undamaged condition, in their original undamaged packaging.

4.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

4.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage, as you are responsible for the safe return.

4.5 We will refund all monies paid to us by you within 7 days of, less any costs due under this contract.

4.6 Business customers may not cancel an order without our mutual agreement.

This cancellation policy does not affect your legal rights. Please contact us within 24 hours for returns in the event that the goods arrive damaged.

  1. Goods Damaged in Transit / Faulty / Lost

5.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this makes the identification of the issue faster. If the goods were damaged in transit and we require the goods returned, we will reimburse the return costs up to the cost of the delivery method you selected on purchase, if we have asked you to return the goods. Please do not return the goods without contacting us first and getting confirmation that we require you to return them.

5.2 If we request you to return the goods, you must return the goods within 7 days, complete with the original packaging to us. You must ensure that the goods are packaged adequately to protect against damage, as you are responsible for the safe return.

5.3 If, on inspection the goods are not faulty, we will not refund your postage. You may request that we re-send them to you, however you will be required to cover our reasonable postage costs.